Monday, May 21, 2007
BPM and ECM again.....
Its now sort of official so I can talk about it here - I am currently developing a training scheme on the topic of BPM (Business Process Management). Business Process change and workflow have long been my first love (work wise at least!) and so this is something I am enjoying very much.
It is in the handling of business processes - that ECM projects stand or fall. As I have said often, the failure rate for ECM is staggeringly high - and the reasons for this are manifold. Poor selection techniques, under budgeting etc etc - but at core its the business processes. ECM exists to help you manage information and information is always related to a business process. Yet as we know all too often ECM systems often become expensive static vaults.
In researching for the training course, I am frankly shocked at the level of consulting and analysis skills in the marketplace. When I myself was doing this kind of work in the mid to late 90's every business analyst knew how to accurately capture requirements, model processes etc etc. But so many of those skills seem to have fallen into redundancy in the past 10 years.
My hope is that this course in some small way can provide some hardcore skills training to the marketplace - and though its certainly important to talk about BPM technologies (and the course does) its more important ultimately to talk about the skills to manage processes - these are as much ECM as BPM in nature.