What a week! Sick in bed with Gastric Flu and also desparately trying to finish a project, and sort out a ton of other things. Hence no postings.
Couple of things I have wanted to find time to write about for a while but haven't quite gotten round to are:
- Which analysts cover this space well?
- Which books are worth reading/buying?
Reason being I get asked both these questions often! I'll deal with the analyst one first, as that's easiest but also a potential minefield as I know so many of them in the ECM/RM space.
The way I see Industry Analysts providing value is in two ways - direct interaction with the analyst or reading the reports that their firms put out (asking them to get involved in consulting is usually a big mistake - take if from me). For most mortals it is extremely difficult to gain access to an analyst for any period of time unless you are a major client of the analyst firm. But if you are one of the fortunate - then all the leading firms have some good analysts that are worth talking to:
- Toby Bell & Karen Shegda at Gartner
- Sue Feldman (particularly on search and taxonomy) at IDC
- Connie Moore & Bob Markham at Forrester
- Chris Harris-Jones, Sarah Kitmer and Angela Ashenden at Ovum
- Mike Gotta (particularly for collaboration) at Burton Research
- Jim Murphy at AMR
For written output though its a different list - as for whatever reason the level of detail, accuracy and value of the written output of the various firms differs widely. Leading the bunch (quite frankly by a fairly good margin) is:
- CMS Watch led by Tony Byrne (yes I am a guest contributor there!)
- Forrester - overall excellent coverage
- Ovum - particularly for the major ECM vendor evaluations and ECM market forecasts
- Burton - for collaboration and portals